Terms & Conditions

General

BY CONFIRMING A BOOKING YOU ARE DEEMED TO HAVE READ AND AGREED TO OUR TERMS & CONDITIONS - PLEASE READ CAREFULLY. PLEASE ENSURE ALL ATTENDING PARTIES HAVE READ AND AGREED TO THE T & C'S. THE PERSON MAKING THE BOOKING IS RESPONSIBLE FOR ALL PERSONS AND DOGS ATTENDING THE SITE.

PRICING & OPENING HOURS

Please refer to our website for our current services and pricing.

We reserve the right to amend our prices/T&C's as and when we deem necessary, without notice.

Our opening times occasionally vary due to staff availability. You can see all available dates and times by selecting the service you require. This will open the booking calendar showing availability for that service.

BOOKING/PAYMENT/RESCHEDULING/CANCELLATION

Attendance is strictly by appointment only.

Bookings must be made online via our website.

Payment must be made at the time of booking via the online payment system.

Please note all bookings are non-refundable

You can reschedule appointments up to 24 hrs before they are due to start, either by using the 'my bookings' section in your account, or by contacting us.

Contact can be made via phone call/message/whats app to 07823 331320

or via email to splashdoggygrantham@mail.com

We reserve the right to cancel any sessions with a full refund or reschedule due to unforeseen circumstances. Should this be necessary, we shall be under no liability for any other expenses incurred or loss sustained by the customer as a result of the use of the facility being withdrawn.

SESSION TIMES

Session times are fixed to ensure the smooth running of the facilities.

We cannot amend or reschedule your time slot if you arrive late.

Late arrivals must still adhere to their allotted departure time to ensure the next customer is not kept waiting.

ARRIVAL ON SITE/PARKING

Please respect the speed limit on the lane. 15 MPH max speed.

Please do not park outside the gate.

Drive slowly into the site premises (5 MPH max) there may be dogs and pedestrians moving around.

Please park considerately, following signage, and leaving enough room for car doors to open fully (some dogs travel on the back seat).

Vehicles are parked at owners risk. We accept no liability for any accidents, loss or damage sustained to vehicles or their contents whilst customers are on our premises.

During busy times, please vacate the car park promptly at the end of your session.

Dogs must be kept on lead at all times when moving between car, toilet area, pool building or enrichment area.

Please try to maintain a safe distance from other dogs at all times when moving around the area, some dogs use the facilities because they need space.

DOG TOILET AREA

Both the pool and the enrichment area are to be considered as indoor facilities, and as such, should not be used as an area to toilet your dog.

You cannot walk your dog from our site. We have provided an enclosed, Harris-fenced area, for your dog to use prior to attending either a swim or an enrichment session.

We require all dogs to be taken into the toileting area, and given the opportunity to spend time in there before starting a session.

You are welcome to use this area at the end of your session if it is free, but you may have to wait, as priority must be given to customers who are about to start a session to prevent delays.

Do not enter the dog toilet area if there is already another customer using it, please wait until it is free.

You are responsible for cleaning up after your dog and disposing in the waste bin provided.

Dogs must not be left unattended or tethered in the dog toilet area.

YOUR DOG

In accordance with the law regarding responsible dog ownership, you are completely responsible for yours and your dog(s) safety and welfare, and you should be in control of your dog(s) at all times.

All dogs attending the premises must be accompanied by a responsible adult (18+).

All dogs attending the premises must be fully vaccinated, and be up to date with respective flea, worm and tick control.

Do not bring your dog(s) if they are showing any signs of having fleas or other parasites.

Do not bring any dog to the premises for the first 3 weeks after receiving a kennel cough vaccine.

Do not bring any bitch showing signs of going in heat. Please leave at least 3 weeks from the start of her cycle before bringing a bitch that has been in heat and never while she is still bleeding.

If your dog(s) or any they live with, are showing any signs of illness (diarrhoea, vomiting, coughing) please do not bring them. Please wait until they are clear of symptoms for at least 48 hrs before attending any future sessions.

If your dog has a bite history or is reactive to humans then please inform us prior to attending so staff can be informed.

Unfortunately, we cannot accept XL Bullies or Banned breeds.

FACILITES

We make every effort to ensure that our premises are safe and secure. However, we cannot be held responsible for any loss or injury to any person, animal or vehicles howsoever caused, whilst on our premises.

We inspect and clean all areas daily to ensure it is tidy and secure. Please notify us if you have any concerns.

Suitable footwear must be worn. The ground can be uneven in the outdoor areas and slippery when wet.

To prevent slips, trips and falls, care should be taken when moving around the site.

Toilet facilities for humans is limited to a single portaloo situated outside the buildings.

Please note CCTV is in operation for security and training purposes.

No smoking or vaping is allowed anywhere on site.

Lost property will be held for 2 weeks before being disposed of if not claimed.

Splash Doggy Pool

Please note that we are NOT hydrotherapists and we DO NOT give any medical advice. The swim sessions are purely for fun and fitness or confidence building and introduction to water.

By booking a session you are confirming that your dog(s) is/are fit and well enough to swim.

If your dog has had injuries, health problems or is recovering from surgery, then you must have permission to swim from your own vet.

Any dog with open wounds, sores or lesions will be refused entry into the pool for health and safety reasons.

Please ensure you are ready and waiting outside the pool building door to start your session on time.

Some sessions run back to back, so any delay to the start on your behalf may result in a shortened session to ensure subsequent sessions start on time.

If the delay is caused by us, the session will still run for 30 minutes.

Your half hour session includes time taken entering and exiting the pool. You and your dog must exit the pool swiftly at the end of your session.

Active swimming should not exceed 20 minutes per dog. This is in line with veterinary and hydro-therapy recommendations, and is the session structure recommended in the Code Of Practice for Canine Recreational Pools set by the CFSG. One minute swim in the pool is equal to a one mile hard walk.

Your dog(s) will be supervised in the pool by a staff member.

Please note, we do NOT run unsupervised sessions. A staff member will remain in the building at all times.

Dogs must not be pushed, shoved or thrown in to the pool. Anyone doing so will be asked to leave.

You can choose to join your dog in the pool for their swim.

If you choose to enter the pool with your dog, you do so at your own risk!

Please ensure that you wear sensible footwear as the ramp and surrounding can get slippery when wet.

There is a maximum of 6 persons in total allowed to attend per session, with a maximum of 2 persons per time in the pool. (you can take turns if more than 2 want to swim)

Children under the age of 14 years MUST be accompanied by an adult (18 yrs +) IN THE POOL.

Children 14 years + must be accompanied in the building by an adult (18 yrs+) this can be poolside.

Children must be able to swim unaided, and be tall enough to stand with their head and shoulders above the waterline (depth 1.3m)

Only one person on the steps entering the pool at a time. Max weight restrictions on steps is 136kg or 300lb as specified by the manufacturer.

If you intend to swim you MUST arrive wearing your swimming clothes. Failure to do so can impact your swim time. We operate a one-way system, so access to the changing area is only once your session has ended.

If your dog is reactive or nervous of strangers you can choose to accompany your dog in the pool at your own risk, and the staff member will remain outside of the pool to give your dog space.

ALL HUMAN SWIMMERS ENTER THE POOL AT YOUR OWN RISK.

Do not feed your dog a meal for at least 2 hours before they swim, and wait for at least 2 hours after a swim before feeding a meal.

Please ensure your dog has emptied its bowels before their swim session.

There will be a charge of £60 made for dogs that foul in the pool, as appointments following this will have to be cancelled whilst the pool is cleaned and sanitised.

Please ensure that your dog is clean prior to attending the session. Any dirty/muddy dogs may be refused entry.

All dogs to be brushed before attending for a swim. Claws should be kept trimmed to avoid injury to staff or damage to the pool.

We have the right to publish any photographs or video footage for our website or social media accounts.

We do not have any control over photos or videos published from customers using our facilites.

The Dog House

The Dog House is an owner-led experience. It is not supervised by a staff member.

(However, there will be staff on site in case of emergency).

The number of dogs you bring should not exceed what has been booked for the session.

The session booked is for your exclusive private hire.

The entire DOG HOUSE area, and everything within it, is used entirely at your own risk.

You must determine what your dog(s) is/are capable of doing, and never push them beyond their limits.

Please do not enter The Dog House enrichment area until your allocated time slot.

You must exit the area promptly at the end of the session.

Sessions start at quarter past the hour, and last for a duration of 45 minutes.

A 15 minute buffer has been left between sessions to ensure reactive/nervous dogs have time & space to get back to their car before the next customer arrives.

We may also use this time buffer to conduct checks of the area between sessions (randomly) throughout the day.

Do not wait by the entrance gate or fence if there is a session ongoing. This can distract the dog(s) using The Dog House area, and cause issues when they come to leave.

The Dog House is enclosed with a 7ft timber fence. It is NOT considered stock proof.

On entering the area, please make sure the gate is securely locked closed.

Please keep your dog(s) on lead until you have fully entered the area and you are sure that the whole area is suitable and secure for your specific use.

We cannot accept any liability for dogs who manage to escape, by any means.

Dogs must be securely back on lead at the end of the session before opening the gate to exit The Dog House.

Dogs should be kept in your sight AT ALL TIMES. This is important for their safety, as some equipment within the area can move, and you may need to assist your dog to use them. They may also need your support to solve/navigate some of the puzzles.

We require at least 1 person per dog, so that supervision and support is on a one on one basis. This also helps to enhance this special bonding time with your dog.

There are low lying items in The Dog House which can be easy to miss and trip over. Extra care should be taken to prevent slips, trips or falls.

Humans should not stand on, climb on, sit on or use for themselves, any of the equipment within the area. It is solely for the use of dogs.

Children under the age of 14 years are not allowed in The Dog House area.

All sessions must be attended by at least one responsible adult (18 yrs+).

You are responsible for the safety of your dog(s) at all times.

Treats will form a large part of most sessions, and as such, the smell of food or the odd stray treat may be left behind.

Please ensure that if bringing multiple dogs, they are friendly to one another, and have no issues with resource guarding food, as even the smell could be a trigger for a reaction.

In order to negate treats being forgotten or missed, please limit the amount you load at a time, and ensure your dog has found everything before loading more.

Unfortunately, we cannot guarantee that your dog will not find the odd missed treat left by an earlier customer.

We cannot accept any liability or responsibility for any illness or death caused by allergic reaction (or any other reason) from eating food found in the area.

Do not allow your dog(s) to damage/chew/destroy any of the equipment in The Dog House area.

Please consider both the indoor and outdoor areas as an 'indoor facility'- this is not an area to be used for toileting your dog. Please use the specific toilet area before starting your session.

We do understand accidents can happen, especially with puppies. Cleaning products will be provided.

Please clean and disinfect any area if your dog fouls. Follow the instructions carefully, and ensure all products are returned and put away out of dogs reach.

Clean up after your dog and place poo bag in the bin provided (located at the toilet area)

Never leave dogs unattended in The Dog House area.

Do not tether your dogs to any of the equipment or structures in The Dog House.

Please report any damage to the area, items or equipment immediately where possible.

Please report any accidents or injuries immediately.

Contact details and how to report can be found in The Dog House.